It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.


With regards to recurring payments, the end client/customer must agree to one of the following methods of providing a recurring payment.

  1. You follow our steps provided via email to set up a direct debit where CreateTheWeb reserves the right to deduct the exact value provided in an original quotation. (View Our Signed Agreement for charging your account)
  2. You set up a standing order payment via your chosen bank, for the value of the original quotation, to be paid on the exact due date discussed.

If neither of these options are set up or agreed upon, termination of services may occur.


Charges for services to be provided by CreateTheWeb are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. CreateTheWeb reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

Unless agreed otherwise with the Client, all website design services require an advance payment (Deposit) of a value which we agree on. CreateTheWeb reserves the right to choose the deposit value. The remaining value of the project quotation total is due upon completion of the work.

Payment for services is due by bank transfer. All information required to perform a bank transfer will be provided upon receiving your invoice.


The Client retains the copyright to data, files and graphic logos provided by the Client, and grants CreateTheWeb the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting CreateTheWeb permission and rights for use of the same and agrees to indemnify and hold harmless CreateTheWeb from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. Evidence of permissions and authorities may be requested.


CreateTheWeb hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
  • Loss or damage caused by your website going offline.
  • Loss or damage caused by loss of data in regards to your website.

The entire liability of CreateTheWeb to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

We would like to inform you that we utilize LastPass to store passwords securely.

We are only permitted to perform the work displayed in our quotation for the price proposed. Any additional work will be provided in a quotation.

We, under no circumstances, will share, expose or sell your personal information to anyone or any business. Your information shall and will not leave our business due to our privacy policy.

All our prices and offers are not final, our team can come to a deal/agreement with you for a better deal/price on your package.

If our business were to close, any payments made before this event will not be available for refund/chargeback. But no further payments will be charged to you. All website ownership will be transferred to you.

If you (the customer) would like to change your billing plan from monthly, to annually you will be required to pay the full yearly cost.

If you (the customer) would like to change your billing from yearly to monthly, you will either need to wait for the year plan to expire, and then switch plans, or change to our monthly plan from when you decide but you will not receive any form of refund for the year payment due to the cost of our business.


CreateTheWeb takes late invoice payments extremely seriously. If an invoice were to surpass 10 days with no payment, termination of services may occur.

We greatly value every one of our clients but due to the hard work and dedication provided with our services, we expect payment on the date in which it is due.


With regards to editing your own website after completion of the design, we have a few options for you to choose from. (View all options here)  For more information about the terms and conditions about editing your website please view our dedicated website editing terms and conditions section at the bottom of this text block.

Our team is permitted to create your website on any form of website platform.

CreateTheWeb reserves the rights to place the text “Website created & Developed by CreateTheWeb.co.uk” in the footer of your published website – This can be discussed for removal beforehand.

CreateTheWeb reserves the rights to not be obliged to complete your website within 4 weeks, but we are obliged to complete it within 28 weeks (we keep an average time of 2 weeks, for high-quality reputation purposes)

CreateTheWeb reserves the rights to not index your website to Google until after the final invoice amount has been paid in full.

CreateTheWeb reserves the rights to temporarily suspend your website if any invoices are unpaid 10 days post to receiving the invoice via email. Your website will remain suspended for 30 days. If the payment is still not received after these 30 days your website will be permanently closed. If payment is still due you may still be subject to a charge of this payment.

Your deposit (referenced above) will be taken away from your final bill.

We are not entitled to a refund of your deposit unless;

  • Our company closes down prior to completion of your website.
  • Your website is not complete within 28 weeks of paying your deposit.


When you agree to have your website built by CreateTheWeb you agree that you are happy with our options of editing your website post to design.

You will get 30 days of free updates once your website is complete. If you still need more updates after your 30 days, we will provide a quotation.

If you decide to leave CreateTheWeb entirely, there are a few conditions which will apply such as:

  • Your account manager will always have admin login permissions to your website.
  • You must have our transfer addon active and installed to your website account.
  • Your hosting bill will still occur every year unless your website goes offline with CreateTheWeb.
  • Your designs cannot be exported/copied and hosted with another provider. Any and all designs performed by CreateTheWeb are subject to copyright and cannot be hosted by a 3rd party/alternative provider.
  • You are not permitted to allow another web design agency/company of any form to edit your website.


Social Media Marketing and Management is defined as helping a client to promote their products or services through social media channels. CreateTheWeb will honor the components of your chosen social media package, providing an agreement to a minimum 1 months contract is served and monthly payments are received every month. In the event that payment is not received on time, we regret that further work will be halted until this is rectified.

View Our Signed Agreement


UNDER NO CIRCUMSTANCES: can the signatures placed on any documents be used without our acknowledgment. If used without our consent, legal action may be taken.