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OUR TERMS & CONDITIONS

When you pay your first invoice, you agree to our full Refunds Policy & Terms & Conditions.

You have the rights to cancel any monthly plans at any time if you give at least 14 days notice.

We, under no circumstances, will share, expose or sell your personal information to anyone or any business. Your information shall and will not leave our business due to our privacy policy.

Prices and agreements may change at a later date through your subscription course. All changes will be sent to you directly via email 14 days before any changes are made, you then have the right to choose of either cancelling your plan or continue your agreement and with createtheweb.co.uk. But when we begin a plan with you it is extremely rare that we would change your prices.

All our prices and offers are not final, our team can come to a deal/agreement with you for a better deal/price on your package.

If our business were to close, any payments made before this event will not be available for refund/chargeback. But no further payments will be charged to you. All website ownership will be transferred to you.

If you (the customer) would like to change your billing plan from monthly, to annually you will be required to pay the full yearly cost.

If you (the customer) would like to change your billing from yearly to monthly, you will either need to wait for the year plan to expire, and then switch plans, or change to our monthly plan from when you decide but you will not receive any form of refund for the year payment due to the cost of our business.


WEB DESIGN

We simply hold the right to choose the type of transfer due to complications which can occur with website transfers.

With regards to the ownership of each website we create, we have full ownership of the website unless a website transfer is completed with yourself. You can simply request this on your quote/invoice or you can request it at a later date. We have full rights to choose which transfer type we allow you, these can be found (never not allowed a customer the exact transfer they'd like. Its simply to protect us in case of error.

All our prices and offers are not final, our team can come to a deal/agreement with you for a better deal/price on your package.

If our business were to close, any payments made before this event will not be available for refund/chargeback. But no further payments will be charged to you. All website ownership will be transferred to you.

Our team is permitted to create your website on any form of website coding system/builder and/or advertising platform. 

We (createtheweb.co.uk) have the rights to place the text "Website created by CreateTheWeb.co.uk" in the footer of your published website. (Small text) - This can be discussed for removal beforehand.

We (createtheweb.co.uk) are not obliged to complete your website within 1-2 weeks, but we are obliged to complete it within 28 (we keep an average time of 2 weeks, for a high-quality reputable business)

A deposit is required before we begin your website, this is due to previous customers canceling at last minute after weeks worth of work. The cost of the deposit will vary depending on the size of your website. 

Your deposit will be taken away from your final bill.

We are not entitled to refund your deposit unless;

Our company closes down.

Your website is not complete within 6months of paying your deposit.


MARKETING SERVICES

Our team is permitted to create your advert on any form of website coding system/builder and/or advertising platform. 

Our advertising campaigns are designed in a specific way to allow as much reach to your advert as possible but your monthly budget covers our labor as well as the advertising campaign. eg, Our advertising price = labor + advertising campaign budget.

Google ranking - it is not policy to get your website ranked high inside of Google. This process can take 2-6 months, we will do everything in our power to rank your website within the top page of your chosen keywords, but it is not policy as it is out of our hands after we have produced your SEO (More Info Here).


SUPPORT SERVICES

Website changes will be done within 30minuets-24hours average. But we are not obliged to complete this changes until 72 hours after you have requested them to be done. We like to keep our 30 minutes - 2hours average to maintain a stable business reputation but we are not obliged to complete it until 72hours have passed.

We are obligated to update your social media at least 4 times per month when you are a member of our social media support plan.


MEDIA SERVICES

We (createtheweb.co.uk) do not have to complete any photography work for your website or advertising campaign within 70days. But as like before we have an average of 2-7 days for photography work to keep a high business reputation and to keep all of our customers happy when purchasing a website plan from us.

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